May 4, 2026
Mission Control Published (Beta Release)
Mission Control is now live in beta for a limited group of customers and selected internal databases.
A new user role titled Mission Control is required to enable access.
Additional Updates:
● Deleting an invoice will now clear invoice associations from related tasks.
● Fixed an issue in Quick Entry templates where selecting a customer did not correctly default the Service and Billing Address.
● My Appointments and Today’s Appointments now display appointments assigned to additional employees.
May 6, 2026
Invoice Batch Email Improvements
Batch emailed invoices now timestamp the Invoice Notes field.
Mission Control Updates
● Mission Control now displays appointments assigned to crew members and additional employees.
● Fixed the color picker functionality in Mission Control.
May 7, 2026
Payment Grid Enhancements
The following columns have been added to the Payment Grid:
● Applied Amount
● Unapplied Amount
● Applied To Invoices
Mission Control Appointment Indicators
Appointments in Mission Control now display:
● Appointment Status icons
● Invoice icons for appointments that have been invoiced
May 11, 2026
Google Maps and Route Optimization
● Google Maps integration and route optimization functionality should now operate correctly.
Invoice Status Automation
When invoice items are added, updated, or deleted, Smart Service Cloud will now automatically evaluate the invoice balance:
● If the balance equals zero, the invoice status will update to Paid
● Otherwise, the invoice status will remain or update to Open
May 13, 2026
The Oracle (Alpha Release)
The Oracle is now live in beta for a limited group of customers and selected internal databases.
Access requires the The Oracle user role.
Once enabled:
● Users will see a new The Oracle option within Smart Service Cloud
● Settings can be accessed using the Crystal Ball icon
● Users can add their API Key and enable Use Claude AI for Answers
Additional Fixes
● Resolved an email-related issue within The Oracle.
May 14, 2026
Published Updates
Additional updates and improvements were published for:
● The Oracle
● Mission Control
Customer Creation Fix
● Fixed an issue preventing users from changing the Company field when adding a new customer.
● Previously, the Company Name reverted automatically to the Customer Full Name.
May 15, 2026
Google Maps Service Address Fix
● Fixed an issue where Google Maps failed to display on the Service Address screen.
May 20, 2026
The Oracle Enhancements
Several updates and usability improvements have been made to The Oracle, including:
● Added a new date range selector for reporting and chart generation
● If no data exists within the selected date range, the system now displays a message indicating that no records were found
● Charts generated in The Oracle now use the selected Smart Service Cloud theme color
● Display token usage and amount used in The Oracle
Additional Contact Support
Users can now associate additional customer contacts with:
● Quotes
● Work Orders
● Invoices
● Service Agreements
Additional Contact Management Improvements
When editing records:
● The Add Item option now displays all additional contacts associated with the customer
● Selecting a contact will associate that contact with the selected quote, work order, invoice, or service agreement
● Users can also create a new additional contact directly from the selection window using the Create New option
● Newly created contacts are automatically added to the customer record
Contact Actions
Within the additional contact view:
● Users can open the contact details using the dropdown menu
● The triple-dot menu in the upper-right corner now provides quick options to call or email the contact
Mission Control Enhancement
● Calendar positioning remains stable in Mission Control when adding, modifying, or removing appointments.
May 22, 2026
Customer Full Name Uniqueness
We’ve updated how customer and location names are validated in Smart Service Cloud.
Previously, the Full Name field was required to be unique across all customer and location records. With this update:
● Customer full names must now only be unique among customer records.
● Location names only need to be unique within their associated customer record.
● SSMover now uses the location’s Name field instead of the Full Name field when converting locations from Smart Service Desktop (SSD) to Smart Service Cloud (SSC).
This change provides greater flexibility when managing customers with similar or shared location names.
Customer Grids
To help prevent accidental activity on inactive accounts, the All Customers grid will now display only active customers.
Additionally:
● A new In-Active grid has been added to provide quick access to inactive customer records.
Customer Alerts
Customer alerts are now displayed when creating a new:
● Work Order
● Quote
● Invoice
This enhancement helps ensure important customer information is visible during the creation process.
Mission Control Enhancements
Mission Control now includes several new features designed to provide greater visibility and quicker access to important information while dispatching and managing appointments.
Tags Now Display in the Left Pane
When selecting an appointment in Mission Control, the following tags will now display in the left pane:
● Appointment Tags
● Work Order Tags
● Customer Tags
This makes it easier to identify important account and job details at a glance.
Expanded Hover Over Details
Additional hover-over functionality has been added throughout the left pane to provide quick access to related information without opening additional records.
Customer Hover
Hovering over a customer will now display:
● A list of the customer’s equipment
Work Order Hover
Hovering over a work order will now display:
● Work order items
● Time punches
● Equipment assigned to the work order
Invoice Hover
Hovering over an invoice will now display:
● Invoice items
Payment Hover
Hovering over a payment will now display:
● Payment information
These enhancements help dispatchers and office staff quickly access the details they need directly within Mission Control.
May 27, 2026
Mission Control Enhancements & Oracle Update
New Feature: Night Vision Scheduling in Mission Control
A new scheduling feature called Night Vision has been added to Mission Control to help users quickly identify open appointment time slots.
How Night Vision Works
1. Enter the service address.
2. Select the desired:
● Skill
● Department
● Location
● Technician (optional)
As skill, department, and location selections are made, the available employee list will automatically filter to display matching technicians.
Appointment Duration
● The default appointment duration is set to 30 minutes.
● Users can also select a quick-entry duration option to automatically adjust the appointment length.
Finding Available Time Slots
After selecting when service is needed, Night Vision will display a list of available appointment slots.
● Selecting an available slot will display the proposed appointment time.
● Clicking Schedule It will:
● Open a new appointment
● Apply the selected date and time
● Assign the appointment to the selected technician
Users can then search for and assign the customer to complete the scheduling process.
Mission Control Scheduling Improvements
Mission Control now provides enhanced visual feedback when adjusting appointment times.
New Appointment Resize Display
When users click and drag the start or end of an appointment, the system will now display:
● Appointment start time
● Appointment end time
● Total appointment duration
This improvement makes it easier to accurately adjust schedules directly within Mission Control.
Oracle Enhancement
The Oracle now includes the Invoice Items dataset, expanding reporting and data visibility capabilities.
May 28, 2026
Service Agreement Improvement
Resolved an issue that caused an error when selecting “Perpetual” as the contract period for Service Agreements.
This update improves reliability when creating and managing long-term agreements.
Mission Control Enhancements
Work Order Status & Sub-status Visibility
Mission Control event labels and filters now support:
● Work Order Status
● Work Order Sub-status
These additions provide greater visibility into appointment and work order progress directly within Mission Control.
Important Note
To view the new filter and label options, users must clear their existing Mission Control settings.
Notification Email Improvements
Improved Email Delivery Reliability
To help prevent notification emails from being blocked by Google mail servers, the system now adds a two-second delay between outgoing notification emails when sending high volumes.
This enhancement improves email delivery success rates during large notification batches.
Enhanced Notification Error Details
Notification email failures will now include the returned status code in the error message, providing additional detail for troubleshooting delivery issues.
